Return Policy & Warranty

1. Product Warranty

Beite Furniture Co., Ltd. (“beite”) warrants that all products are free from defects in materials and workmanship under normal use for the warranty periods specified below. This warranty applies to the original purchaser only and is non-transferable.

2. What the Warranty Covers

During the applicable warranty period, beite will, at its option, repair or replace any product or component that fails due to a defect in materials or workmanship. This includes:

• Structural frame failure (bending, cracking, weld separation).
• Worksurface delamination or de-lamination of edge banding.
• Mechanism failure in chairs and sit-stand desks (gas lifts, tilt mechanisms, control boxes).
• Powder coating adhesion failure (peeling, blistering).
• Fabric or mesh defects (unravelling, colour bleeding, excessive pilling).
• Drawer runner and hinge failure under normal load.
• Electronic component failure (power modules, USB ports, control handsets).

3. What the Warranty Does Not Cover

The warranty does not cover:

• Damage resulting from misuse, abuse, negligence, or improper installation not performed by beite-certified installers.
• Normal wear and tear, including surface scratches, dents, fabric pilling, and colour fading from exposure to direct sunlight.
• Modifications or repairs performed by unauthorised third parties.
• Damage caused by exposure to extreme environmental conditions (temperature, humidity) beyond standard indoor office environments.
• Products used in rental, lease, or temporary event applications (contact us for a separate commercial-use warranty).
• Consumable components including castors, glides, and gas lifts beyond their rated lifecycle.
• Colour variations between production batches within industry-standard tolerances (Delta E less than or equal to 1.5).
• Customer-supplied fabrics or materials applied to beite products.

4. Return Policy

All beite products are made to order based on your selected specifications (dimensions, colours, finishes, and configurations). As such, we generally do not accept returns for change of mind or incorrect ordering.

Returns are accepted only in the following circumstances:

• Defective Products: If a product arrives with a manufacturing defect, we will arrange repair or replacement at our cost, including shipping. Photographic evidence of the defect must be provided within 7 calendar days of delivery.
• Incorrect Orders: If we ship a product that differs from your confirmed order (wrong size, colour, or configuration), we will arrange replacement at our cost. The incorrect items must be returned in their original packaging.
• Shipping Damage: If products arrive damaged, you must note the damage on the delivery receipt and notify us within 48 hours. We will file a claim with the carrier and arrange replacement or repair.

To initiate a return or warranty claim, contact your account manager or email sharon@beite.hk with your order number, a description of the issue, and clear photographs of the affected product. We will respond within 2 business days with a resolution plan.

5. Warranty Claim Process

1. Notify beite: Contact your account manager or email sharon@beite.hk with your order number, product details, and photographic evidence of the defect or damage.
2. Assessment: Our quality team will assess the claim within 2 business days. For complex claims, we may request additional photographs, measurements, or arrange a video inspection.
3. Resolution: If the claim is validated, we will provide a resolution plan including whether the item will be repaired or replaced, estimated timeline, and shipping arrangements.
4. Replacement Shipment: Replacement parts or products will be manufactured and shipped via standard freight. For urgent requirements (e.g., construction deadlines), express air freight is available at a subsidised rate.
5. Return of Defective Items: For verified warranty claims, we will arrange collection of the defective item at our cost if required for root cause analysis.

6. Limitation of Liability

To the maximum extent permitted by applicable law, beite's liability under this warranty is limited to the repair or replacement of the defective product. Beite shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of use, loss of revenue, installation or de-installation costs, or costs associated with business interruption.

This warranty constitutes the entire warranty for beite products and supersedes any prior oral or written representations. No employee, agent, dealer, or distributor is authorised to modify or extend this warranty.

7. Contact

For warranty claims, return inquiries, or questions about this policy, please contact:

• Email: sharon@beite.hk
• Phone: +86 188 2312 1545
• Address: Beite Industrial Park, Heshun, Lishui Town, Nanhai District, Foshan, Guangdong, China